Alkebulan Airlines is a premier carrier dedicated to delivering exceptional service, safety, and reliability across Africa and beyond. With a modern fleet, world-class training standards, and a commitment to operational excellence, we connect people, cultures, and opportunities with precision and care. Our team is driven by professionalism, innovation, and a shared vision to redefine the air travel experience.

Overview

We are seeking experienced and confident Senior Cabin Crew Members to lead our inflight teams and ensure the highest standards of passenger safety, comfort, and hospitality. As a Senior Cabin Crew Member, you will serve as the in-flight leader responsible for coordinating cabin operations, mentoring crew, and ensuring full compliance with company procedures and regulatory requirements under ZCAA, ICAO, and IATA standards.

Key Responsibilities

• Lead and supervise cabin crew during all phases of flight, ensuring adherence to safety and service procedures.
• Conduct pre-flight briefings, allocate duties, and verify readiness of the crew and cabin.
• Oversee emergency preparedness, safety demonstrations, and compliance with operational checklists.
• Manage in-flight service delivery, customer interaction, and onboard issue resolution with professionalism and empathy.
• Coordinate with the flight deck to ensure effective communication and teamwork.
• Conduct post-flight reports and performance feedback for assigned crew.
• Support new cabin crew through mentorship, coaching, and adherence to Alkebulan Airlines’ brand and service values.
• Promote a culture of safety, discipline, and integrity at all times.

Qualifications & Experience

• Minimum 2000 hours’ experience as Cabin Crew in a commercial airline, with at least 1 year in a senior or purser role.
• Valid Cabin Crew Licence issued or validated by the Zambia Civil Aviation Authority (ZCAA) or other ICAO-recognised authority.
• Valid Medical Certificate and current recurrent safety training.
• Strong knowledge of ICAO Annex 6 Part I, ZCAA Cabin Crew Regulations, and company SOPs.
• Demonstrated leadership, decision-making, and conflict-resolution skills.
• Fluent in written and spoken English; additional languages are an advantage.
• Excellent communication, grooming, and presentation standards.

Preferred Attributes

• Instructor or leadership training certification (Train-the-Trainer or equivalent).
• Experience with international operations or premium service airlines.
• Strong interpersonal skills and cultural awareness.
• Passion for mentoring and developing future leaders.